Loanedz
loanedz.com
Privacy Policy
Welcome to Loanedz ("we", "our", or "us"). Loanedz is a digital loan marketplace platform operated at loanedz.com, connecting borrowers with registered banks, Non-Banking Financial Companies (NBFCs), and other lending partners across India.
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, store, and protect your personal data when you:
Visit and use our website loanedz.com
Apply for or enquire about any loan products through our platform
Use our financial tools such as the EMI Calculator or Eligibility Checker
Contact us for any loan-related enquiry or support
Contact us via phone, email, WhatsApp, or our contact form
By accessing or using Loanedz, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
2. Who We Are (Data Controller)
For the purposes of applicable data protection law, the data controller of your personal information is:
Loanedz operates as a loan marketplace platform. We are not a bank or NBFC. All loans are provided by our registered lending partners.
3. Information We Collect
We collect different types of information depending on how you interact with our platform. Below is a detailed breakdown of what we collect and why.
3.1 Personal Identification Information
When you apply for a loan, register as a partner, or contact us, we may collect:
Full name (first name, middle name, last name)
Date of birth and age
Gender
Father's / spouse's name
Nationality and residential status (Resident Indian / NRI)
Marital status
3.2 Contact Information
Mobile number (primary and alternate)
Email address
Residential address (current and permanent)
Office / business address
City, state, and PIN code
3.3 Financial & Employment Information
To assess loan eligibility and match you with suitable lenders, we collect:
Employment type (salaried / self-employed / business owner)
Employer name and designation
Monthly net income or annual business turnover
Years of employment or business vintage
Existing loan obligations (ongoing EMIs)
Loan amount required, purpose, and preferred tenure
Property details (for home loan or LAP applications)
3.4 Sensitive Personal Data or Information (SPDI)
PAN card number
Aadhaar card number (where consent is given)
Bank account number and IFSC code
CIBIL / credit score and credit history
Passport number (for NRI applicants)
GST registration number (for self-employed applicants)
3.5 Document Uploads
You may upload documents required for loan processing, including:
Identity proof: Aadhaar, PAN, Passport, Voter ID, Driving Licence
Address proof: Utility bills, bank statements, rent agreements
Income proof: Salary slips, Form 16, ITR (last 2–3 years), bank statements
Property documents (for home loans and LAP)
Business registration documents (for business loans)
3.6 Technical & Usage Data
When you visit loanedz.com, we automatically collect:
IP address and approximate geographic location
Browser type, version, and operating system
Device type (mobile, tablet, desktop) and device ID
Pages visited, time spent on each page, and navigation path
Referring URL (how you arrived at our website)
EMI calculator inputs and tool interactions
Cookies and similar tracking technologies (see Section 9)
4. How We Use Your Information
We use the information we collect for the following purposes:
5. How We Share Your Information
5.1 With Lending Partners
When you apply for or express interest in a loan, we share your application data with our registered lending partners (banks, NBFCs, and HFCs) for the purpose of evaluating and processing your loan application. These lenders are independently responsible for their own data handling practices once they receive your data.
5.2 With Credit Bureaus
We may share your information with credit information companies such as CIBIL, Experian, Equifax, or CRIF Highmark for the purpose of credit checks and KYC verification, as permitted under applicable law.
5.3 With Technology & Service Providers
We work with trusted third-party vendors who assist us in operating our platform. These include:
Cloud hosting and data storage providers (servers located in India)
SMS, email, and WhatsApp communication platforms
Analytics and performance monitoring tools
KYC and document verification service providers
All such vendors are contractually bound to protect your data and use it only for the specified purpose.
5.4 With Legal & Regulatory Authorities
We may disclose your information to government bodies, law enforcement agencies, courts, or regulators when required by law, a valid court order, or a regulatory direction from the RBI, SEBI, IRDAI, or any other competent authority.
5.5 With Your Consent
We may share your information with other third parties where you have given us explicit consent to do so. You may withdraw such consent at any time by contacting us at privacy@loanedz.com.
5.6 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.
6. Legal Basis for Processing Your Data
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable RBI guidelines, we process your personal data on the following legal bases:
Consent: You have given us explicit consent to process your data for a specific purpose (e.g., marketing communications, sharing data with a specific lender).
Contractual Necessity: Processing is necessary to fulfil our obligations to you when you use our loan marketplace services.
Legal Obligation: Processing is required to comply with applicable Indian law, including KYC/AML requirements under the PMLA and RBI directives.
Legitimate Interest: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Below are our general retention periods:
After the applicable retention period, your personal data will be securely deleted, anonymised, or archived in a manner that prevents identification.
8. Data Security
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:
256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
Encryption of sensitive fields (PAN, Aadhaar, bank account numbers) at rest
Role-based access controls — only authorised personnel can access personal data
Regular security audits and vulnerability assessments
Secure cloud infrastructure hosted in India with data residency compliance
Multi-factor authentication for internal systems
Employee data protection training and strict confidentiality obligations
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that may affect your rights, we will notify you as required under the DPDP Act, 2023 within the prescribed timelines.
9. Cookies and Tracking Technologies
Loanedz uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device when you visit our website.
You can manage your cookie preferences via our Cookie Consent banner displayed on your first visit, or by adjusting your browser settings. Note that disabling essential cookies may impair certain website functions.
10. Your Rights Under the DPDP Act, 2023
As a data principal (a person whose personal data we process), you have the following rights under the Digital Personal Data Protection Act, 2023:
Right to Access: You have the right to request a summary of the personal data we hold about you and a description of how it is being processed.
Right to Correction: You have the right to request correction of inaccurate, incomplete, or outdated personal data.
Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Grievance Redressal: You have the right to raise a grievance with our Grievance Officer if you believe your data has been mishandled.
Right to Nominate: You have the right to nominate another individual to exercise your data rights on your behalf in the event of your death or incapacity.
Right to Withdraw Consent: You may withdraw your consent to process your data at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal. Note that withdrawal of consent for essential data may affect our ability to provide services to you.
To exercise any of the above rights, please contact our Grievance Officer at:
If you are not satisfied with our response, you may approach the Data Protection Board of India once it is established under the DPDP Act, 2023.
11. Children's Privacy
Our platform is not directed at or intended for use by individuals under the age of 18 years. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@loanedz.com. We will promptly delete such information upon verification.
12. Third-Party Websites and Links
Our platform may contain links to the websites of our lending partners, insurance providers, or other third-party services. This Privacy Policy applies solely to loanedz.com. We are not responsible for the privacy practices or content of any third-party website. We encourage you to read the privacy policy of every website you visit.
13. Cross-Border Data Transfers
Your personal data is primarily stored and processed within India. In limited cases, certain technology service providers (such as analytics or communication tools) may process data outside India. Where such transfers occur, we ensure that appropriate contractual safeguards are in place consistent with applicable Indian data protection law, including the requirements under the DPDP Act, 2023.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:
Update the 'Last Updated' date at the top of this document
Display a prominent notice on our website homepage or login page
Where required by law, notify you directly by email or SMS
We encourage you to review this Privacy Policy periodically. Your continued use of Loanedz after any changes are posted constitutes your acceptance of the updated policy.
15. Grievance Officers
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer to address any complaints or concerns regarding the processing of your personal data.
We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days. If you are not satisfied with our resolution, you may escalate your complaint to the relevant regulatory authority or the Data Protection Board of India.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at: